The "Migration Agents Code of Conduct" is published by the Office of the Migration Agents Registration Authority, the Australian Government body established to regulate the conduct of migration advice professionals.
The Migration Agents Code of Conduct sets out the professional rules that a migration agent must follow in dealing with clients. It contains a clear statement of what you can expect from your migration agent in terms of work practices and our professional obligations to you. Further, if you are not happy with the work of your migration agent the Migration Agents Code of Conduct sets out how you can make a formal complaint to the Australian Government.
For more information on the activities and role of the MARA please Click Here.
The document " Consumer Guide" contains a summary of what you need to know about the migration advice industry in Australia. It is shorter than the MARA Code of Conduct, and summarises the basic information about the role of the profession.
To obtain a copy click on Consumer Guide .
To assist you understand the role of the Department of Immigration and to make a successful visa application, we have prepared a document entitled "Ten Tips on Making a Successful Visa Application". This document explains the structure of the migration system and why it is complex, provides information about the difference between Education Agents, Migration Agents, and Migration Lawyers, and is designed to help you better understand the visa process.
We invite you to request our free publication, "Ten Tips on Making a Successful Visa Application".